Privacy Policy

1. Introduction

Welcome to FindExpertsNearby (“we”, “our”, “us”). We operate the website www.findexpertsnearby.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to find and book local services.

2. Information We Collect

• Account information: Name, email address, phone number, and password when you register.
• Profile information: Profile photo, address, and preferences you provide.
• Booking information: Service bookings, dates, locations, and payment details.
• OAuth data: If you sign in via Google or Facebook, we receive your name, email, and profile picture from those providers.
• Usage data: Pages visited, search queries, device type, IP address, and browser information.
• Communications: Messages sent through our chat system between clients and service providers.

3. How We Use Your Information

• To create and manage your account.
• To process bookings and payments.
• To connect clients with local service providers.
• To send booking confirmations, notifications, and service updates.
• To improve our platform and personalize your experience.
• To respond to customer support inquiries.
• To comply with legal obligations.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers (partners): Your name, contact details, and booking information are shared with the partner you book.
• Payment processors: We use Midtrans to process payments securely. Your payment data is handled by Midtrans and not stored on our servers.
• Third-party services: Supabase (database), Vercel (hosting), and analytics tools.
• Legal requirements: We may disclose information if required by law or to protect our rights.

5. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your language preference, and analyze platform usage. You can control cookies through your browser settings, but disabling them may affect platform functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Booking and transaction records may be retained for legal and accounting purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Withdraw consent at any time.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us through our Help Center or email support@findexpertsnearby.com.

8. Data Deletion

If you wish to delete your account and personal data from our platform, you can:

• Log in to your FindExpertsNearby account and request deletion from your profile settings.
• Contact us through our Help Center with subject “Data Deletion Request”.

We will remove all personal data associated with your account within 30 days. Booking and transaction records may be retained for legal and accounting purposes.

9. Security

We implement industry-standard security measures including encrypted passwords (bcrypt), HTTPS, JWT-based authentication, and rate limiting. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep it confidential.

10. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us: